ORDERING
PRIVACY AND SECURITY
TERMS AND CONDITIONS
RETURNS, REFUNDS, EXCHANGES
SHIPPING
TAXES

ORDERING

Ordering via the Internet is just as secure as ordering via the telephone. If you prefer to place an order over the phone, you may purchase any merchandise by calling us at 1.858.334.3235 during Monday through Friday, 8:30 AM - 5:00 PM (Pacific Standard Time).

For your convenience, we accept credit cards such as MasterCard, Visa, Discover, American Express and PayPal. All prices are based on US Dollars. For non-credit based payments, we accept money orders and certified bank or corporate checks. Please note that, for non-credit based payments, purchased merchandise will be shipped when we receive the actual payment.

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PRIVACY AND SECURITY

Your privacy is very important to us. We strive diligently to ensure that the security and privacy of your transactions with us are of the highest standards. As we continue to develop our Web site, our privacy policy may change. Accordingly, please refer to this page frequently for the most current information.

Secure Ordering

Your online purchasing transactions are secure with delcina.com.  We use Secure Socket Layering (SSL), the industry standard encryption technology, which ensures safe Internet transmission of your personal information.  The "s" suffix within “https” indicates that you are in a secure area employing SSL.

Information You Provide

When placing an order through delcina.com, we will need, among other things, your name, address, email address, phone number, and credit card number, expiration date and security code.  We use this information to process your order and create a registered user account on our Web site.  When you become a registered user of our Web site, you are automatically placed on our email mailing for updates on our products and events.  You always have the option to unsubscribe at any time.

In order to process your order properly and to complete our service to you, we will share relevant information with third parties, such as service providers (for order processing or database management) and shipping carriers (for merchandise delivery).

Cookies

A "cookie" is a small data file stored on your computer's hard drive.  Cookies allow us to recognize your computer (but not necessarily who is using it) to enable easier use and associate the identification numbers in the cookie with other customer information you provide to us.  We use this information to improve delcina.com’s Web site design, merchandise management, customer service, and special promotions.

Online Account Registration

To make online shopping faster and easier, you may register with Delcina Worldwide at delcina.com for secured LOGIN and access.  As a registered customer, you only have to enter certain repetitive information once such as shipping and billing.  This provided information will be securely stored with us for your future use.  Upon LOGIN with your user name and personally selected password, you may access your account online at any time to add, delete, or change information.

E-mails

As a registered customer or e-mail subscriber, you will receive promotional e-mails from us.  Each time you receive an e-mail from us, you will be given the opportunity to unsubscribe.

Your Choice to Unsubscribe

You can unsubscribe from our mailing list at any time, simply email unsubscribe@delcina.com.  We appreciate your patience in allowing us processing time to carry out your request.

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TERMS AND CONDITIONS

When you use our Web site, you automatically agree that both your access to and the use of the Web site are (1) subject to the terms and conditions in this legal notice, which may change from time to time without notice; (2) subject to all applicable laws; and (3) undertaken at your own risk.  Please refer to this page frequently for updated information.

Copyrights

All content included on this Web site, such as designs, text, graphics, logos, button icons, images, audio clips, data compilations, and software, is the property of Delcina Worldwide or its suppliers and protected by U.S. and international copyright laws.  The compilation of all content on this Web site is the exclusive property of Delcina Worldwide and protected by U.S. and international copyright laws.  All software used on this Web site is the property of Delcina Worldwide or its software suppliers and protected by U.S. and international copyright laws.

Trademarks

DELCINA, THINGS THAT MAKE YOU HAPPY and other marks indicated on our Web site are, or pending, registered trademarks of Delcina Worldwide or its affiliates in the U.S.  Delcina Worldwide's trademarks and trade dress may not be used in connection with any product or service that is not Delcina Worldwide’s.  All other trademarks not owned by Delcina Worldwide or its affiliates that appear on this Web site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Delcina Worldwide or its subsidiaries.

Errors and Inaccuracies

We strive to provide accurate and current information on our Web site.  Unfortunately, our Web site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to color variations, pricing and product availability.  We reserve the right to make any corrections and to change or update information at any time without prior notice, including, after you submit an order.  We sincerely apologize for any inconvenience this may cause you.

Disclaimer and Limitation of Liability

THIS WEB SITE IS PROVIDED BY DELCINA WORLDWIDE, LLC ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS.  DELCINA WORLDWIDE, LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEB SITE.  TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DELCINA WORLDWIDE, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  WITHOUT LIMITING THE FOREGOING, DELCINA WORLDWIDE, LLC DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS WEB SITE.  YOU ACKNOWLEDGE, BY YOUR USE OF THE DELCINA.COM WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR OWN RISK.  THIS DISCLAIMER DOES NOT APPLY TO PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF AN ITEM, IF ANY.  THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.  CERTAIN STATES DO NOT ALLOW TIME LIMITATIONS ON THE AVAILABILITY OF AN IMPLIED WARRANTY, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

Indemnification

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS DELCINA WORLDWIDE, LLC AND ITS MEMBERS, MANAGERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUCCESSORS AND ASSIGNS OF EACH, FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS AND EXPENSES, INCLUDING ATTORNEYS' FEES, ARISING FROM OR RELATED TO YOUR USE OF THIS WEB SITE.

Applicable Law

By visiting our Web site, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Terms and Conditions of which you access and use this Web site and any dispute of any sort that might arise between you and Delcina Worldwide or any of our affiliates.  You consent to this exclusive jurisdiction and venue in such courts.

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RETURNS, REFUNDS, EXCHANGES

While we stand by all of our merchandise, we understand that you may change your mind after a purchase. Returns for refund or exchange are accepted by mail so long as they are postmarked within 14 days from ship date and the merchandise are in original, unused, and unaltered form with undetached tags. All returns for refund or exchange will be forfeited thereafter.

Merchandise returned for refund or exchange will be at your own expense. Please include a copy of your invoice and any special instructions for proper handling. We suggest that you insure your package for the full value of the merchandise and return it to us using the shipping carrier of your choice. All refunds will be in like-form of purchase less any original shipping charges. Refunds to credit cards may take up to 30 days to show on your account statement.

Refused, unaccepted and similarly undelivered shipments will be charged a 25% non-refundable restocking fee.

Unless otherwise specified, offers, promotions and sales are for a limited time only, are not retroactive to prior purchases, and can not be combined with any other offers, promotions and sales. Final Sale items are sold “as is” with no returns, refunds, and/or exchanges.

Damaged Merchandise

If damaged merchandise was delivered to you, we will gladly arrange for you to receive equal, replacement merchandise at our expense so long as you return the damaged merchandise to us within 14 days from ship date. Damaged merchandise claims will be forfeited thereafter. If you prefer to receive a refund instead of a replacement of the damaged merchandise, please see Refunds section. Please notify us at service@delcina.com or 1.858.334.3235.

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SHIPPING

Your receipt of the purchased merchandise is simple and our priority.  Most in-stock orders are packaged and shipped within 2 business days.  We access only world-class shipping carriers:  FedEx and U.S. Postal Service (USPS).  To optimize our service to you, we reserve the right to select the most efficient shipping method based on your order.  To better service you, please be sure to enter all your contact information such as email address, phone and fax numbers so that we may contact you as needed.  If you need assistance, please contact us at service@delcina.com or 1.858.334.3235.

Expected Delivery Times are based on after the merchandise leaves our warehouse. Signature confirmations are required on all orders over $200.00. Any and all shipping charges are non-refundable. Certain deliveries may require additional time and fees depending on the item(s), destination(s) and shipping carrier. If this is the case, we will contact you for your approval of the final shipping fees and time quotes.

Domestic Shipping

Standard shipping method is not available to Alaska, Hawaii, Puerto Rico, and all PO Boxes. Please select either Rush or Overnight shipping method.
*  Orders must be received by 1:00PM (PST), Monday through Friday.
** FREE shipping restrictions:
Single order of $100.01 or more before taxes and shipping charges.
Entire order shipped to 1 contiguous US address via Standard.
Offer not applicable in conjunction with other offers, promotions, or discounts.
Offer available for a limited time only.

International Shipping

*** Priority Mail international will not have shipment tracking numbers.  Shipment tracking numbers will be provided for Express Mail and GE Guaranteed international only.

If you would like to have your order billed to an international address, but shipped within the USA, please enter your appropriate billing information at Checkout.

International tariffs, taxes, fees, surcharges, customs charges levied by the destination country will be your responsibility.  Please contact your customs house to determine necessary fees, as we cannot.  For returns, all related fees levied against DELCINA, along with all shipping charges, will be deducted from your refund of the original purchase.

International shipping via FedEx is optional and available at additional charges.  Shop online, enter appropriate billing and shipping information at checkout, and choose a shipping method from the selection.  In the Customer Notes section, please enter your request for FedEx international service.  We will then contact you for your approval of the final shipping fee first, before charging the additional fees.

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TAXES

Orders shipped within the State of California will have all applicable state and local sales taxes added to your total order.

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